FREQUENTLY ASKED QUESTIONS


HOW LONG DOES IT TAKE TO RECEIVE A FINAL DRAFT OF MY SERVICE?

This is determined in our initial consultation. Timing can also depend on the service or package purchased. A final draft for a service can take as little as 72-hours while other services require a week or more notice. Together we will decide what time frame best suits your needs.  

WHAT IF I NEED A SERVICE COMPLETED IN LESS THAN 48 HOURS?

All of the preferred notices are listed in each section for all provided services. However, if you would like to rush order a service, please email me with your inquiry directly at services@charlotteslittleweb.com and I will respond accordingly. Please keep in mind that this is no guarantee associated with rush order inquiries. Of course, if my workload and schedule allow it, I will happily accommodate your request. 

CAN I USE MY PAYPAL ACCOUNT TO PURCHASE A SERVICE?

Yes! A payment method for Paypal is offered when purchasing a service through my Etsy shop. Click HERE to visit the shop!

WHAT IF THE SERVICE I AM SEEKING IS NOT LISTED?

I welcome new requests. Just because it isn't listed, doesn't mean I'm not open to it! Simply fill out the contact form with what you had in mind and I will respond within 24 hours. If it is something that I am able to assist with, a price will be set and your service will be available to purchase in the 'Miscellaneous' section of the shop.

WHAT HAPPENS AFTER I PURCHASE A SERVICE?

After purchasing a service, you will be receiving a detailed questionnaire and contacted by me for a short consultation via the email address you provided. The first email will arrive within 24 hours of purchasing. (Please allow a grace period for different time zones. I am on Mountain Time.) If your package includes a personal phone call, we will set up a time to discuss expectations, set a date for a final draft to be received, and answer any other questions you may have.

CAN A PHONE CALL OR VIDEO CHAT BE ADDED TO A SERVICE?

Absolutely. You can add them to a service, or request another session, for an additional fee. (Disclosed upon consultation.)