FREQUENTLY ASKED QUESTIONS


HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

All items are currently being shipped through USPS PRIORITY mail and can be expected to arrive within 3-5 business days depending on destination.  

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

Unfortunately, only orders for the USA are being accepted. We are hoping to change this soon so our products can be shipped worldwide! 


RETURN + EXCHANGE POLICY

We want you to love your items but understand that sometimes they need to be returned for various reasons (wrong size, color, etc.). We accept returns of non-saleitems within 15 days of your purchase if the item is in original condition, unwashed and sent back with the info cards that are sent with all apparel. Please note that ALL SALES ARE FINAL ON SALE ITEMS. Items purchased on sale or using a discount code are not eligible for returns.

If your item qualifies for a return, please send us a message through our contact page or email services@charlotteslittleweb.com for details on the next step in your return process.

If you have lost your return card, please include a print out of your order confirmation.

As soon as your item is received we will issue you a code for the value of your original item to be used for store credit.  Customer is responsible for all shipping costs on returns. Please note that we do not offer exchanges at this time as we can not guarantee we will have the item you purchased available at the time of return as our inventory fluctuates on a daily basis.